Policies and Delivery

Delivery options available in UK are first class and second class signed for. We will dispatch all items within 2 working days of the order being placed. 

International deliveries are Royal Mail Track and Trace. Costs for special or extra large items will be calculated through a courier when purchased and may vary according to location. For any queries please contact shop@kftseekers.org.uk

Shipping

To return your product, you should mail your product to: 46 Westgate Street Gloucester GB GL1 2NF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns

You are able to return a product within 30 days from date of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will be at your cost, (except in the case of exchanging faulty items).

Non-returnable items:

  • Earrings (for hygiene reasons)
  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether we will be able to accept the return (due to condition)

If we are able to, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. All refunds will appear under the name 'Kftseekers Ltd'

If you are sure you have not received your refund, please contact us at shop@kftseekers.org.uk.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@kftseekers.org.uk and send your item to: 46 Westgate Street Gloucester GB GL1 2NF.

-----